Tag Archives: SVY
New Opportunities for Operators in the Blended Reality Era
– Ensuring Relevance in a Mobile, Quantified, and Augmented World
LONDON, Aug. 29, 2014 /PRNewswire/ — Frost & Sullivan will share insights on the most important trends in the European mobile industry and how they will affect existing value chains and business models. We highlight important developments and what they mean for your business.
The conference will be followed by a live question-and-answer session that will take place on Tuesday, 9 September 2014 at 3 p.m. BST.
Frost & Sullivan’s Information and Communication Technologies experts Senior Analyst Sheridan Nye and Consultant Lawrence Lundy will highlight the critical developments, the changing value, and growth in the Europe’s mobile industry. This online conference will:
- Explore advancements in mobile devices, including health monitoring and wireless transactions
- Identify the disruptive threats and opportunities
- Recommend strategies on how operators can adapt and remain relevant
“Mobile operators face multiple challenges in an intensely competitive environment where once-reliable sources of profit are fast evaporating. One way to fend off the threats is to emulate their fiercest competitors. This means looking ‘inside-out’ to become more agile digital businesses,” explains Sheridan Nye.
Mobile ecosystem participants need to prepare for the quantified and automated world. “When data is the currency of the future, the only sustainable competitive advantage is trust,” emphasizes Lawrence Lundy.
To participate in this complimentary web conference, please email Edyta Grabowska Corporate Communications, at edyta.grabowska@frost.com with your full contact details. Upon receipt of the above information, a registration link will be e-mailed to you. You may also register to receive a recorded version of the briefing at anytime by submitting the aforementioned contact details.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.
Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Contact Us: Start the discussion
Subscribe: Newsletter on “the next big thing”
Register: Gain access to visionary innovation
Contact:
Edyta Grabowska
Corporate Communications – Europe
P: +48 22 481 62 03
E: edyta.grabowska@frost.com
Frost & Sullivan: Colombian and Peruvian Contact Center Outsourcers Focus on the Americas
— Spain’s dwindling contribution to the offshoring segment has compelled market participants to alter their geographical strategy
BUENOS AIRES, Argentina, Aug. 29, 2014 /PRNewswire/ — A mix of quality and competitive costs ensured that the contact center outsourcing services markets in Colombia and Peru were among the most dynamic markets in Latin America up until last year. Since 2013, the market has lost some of its pace as competitive pressures have intensified with the entry of many participants. To navigate the transformed landscape, contact center outsourcing service providers will have to keep up with new entrants’ world-class practices, which have elevated quality standards in both countries.
Sebastian Menutti, ICT Industry Analyst, Frost & Sullivan
Photo – http://photos.prnewswire.com/prnh/20140828/141113
New analysis from Frost & Sullivan, Colombia and Peru Contact Center Outsourcing Services Markets 2014, finds that the Colombian market earned $1,045.6 million in 2013 and estimates this to reach $2,206.2 million in 2020. Peru’s market revenues stood at $385.4 million in 2013 and this is projected to go up to $647.3 million in 2020.
“In the Colombian contact center outsourcing services market, domestic business still accounts for more than 70 percent of the revenues. However, revenues from the offshoring segment are growing at a faster rate than those from domestic business as a result of multiple deals with the United States,” said Frost & Sullivan Information & Communication Technologies Industry Analyst Sebastian Menutti. “Meanwhile, in the Peruvian market, nearshoring from South American countries such as Argentina and Chile is bringing in new business.”
In 2013, Spain once again emerged as the main destination that offshored work to contact center outsourcing service providers in Colombia and Peru. Nevertheless, offshoring revenues generated from Spain in 2013 decreased in Peru and suffered from a growth slowdown in Colombia, owing to the recent Spanish economic crisis.
“Consequently, several Colombian and Peruvian contact center outsourcers were forced to refocus their business models and direct their commercial efforts either to domestic businesses in the high-performing local economies or businesses in other countries likely to avail offshoring services,” noted Menutti. “Prime targets for developing the offshoring segment have been South and North America, which are expected to become the dominant regions driving this segment by 2020.”
For more information on this study, please email Francesca Valente, Corporate Communications, at francesca.valente@frost.com.
Colombia and Peru Contact Center Outsourcing Services Markets 2014 is part of the Contact Centers & CRM (http://www.contactcenter.frost.com) Growth Partnership Service program. Frost & Sullivan’s related studies include: Latin American Contact Center Systems Market 2014, Brazilian BPO and Contact Center Outsourcing Services Market 2014, Argentine and Chilean Contact Center Outsourcing Services Markets, and Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets. All studies included in subscriptions provide detailed market opportunities and industry trends evaluated following extensive interviews with market participants.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.
Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
- The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
- The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Contact Us: Start the discussion
Subscribe: Newsletter on “the next big thing”
Register: Gain access to visionary innovation
Colombia and Peru Contact Center Outsourcing Services Markets 2014
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Contact:
Francesca Valente
Corporate Communications – Latin America
P: +54 11 4777 5300
F: +54 11 4777 5300
E: francesca.valente@frost.com
Frost & Sullivan: Who’s Benefitting from Retail Product Protection?
– Product protection plans boost revenue and customer loyalty for retailers
MOUNTAIN VIEW, Calif., Aug. 29, 2014 /PRNewswire/ — The adoption of retail product protection plans continues to increase in the United States. Frost & Sullivan estimates the total US retail product protection market size to be approximately $8-10 billion across consumer electronics, home appliances, jewelry, sporting goods, furniture, and other product categories. Strong support of leading retailers, coupled with greater consumer awareness of the need and utility of retail product protection plans, continues to drive demand for retail product protection solutions.
A recent analysis from Frost & Sullivan, Retail Product Protection Plans in the United States: A Market and Competitive Overview, presents an overview of the retail product protection plan market in the United States. The insight analyzes the key elements of advanced retail product protection plans and outlines the benefits for both consumers and retailers. Additionally, Frost & Sullivan evaluates the industry’s most progressive retail product protection products from market leading providers.
For complimentary access to more information on this research, please visit: http://bit.ly/1vSWYMC
“Issues with electronics or appliances requiring repairs or replacement are prevalent in today’s marketplace; our research indicates that roughly 1 in 5 retail customers that purchase an electronics device or a major appliance are likely to have a problem with the product within the first 12 months,” said Brent Iadarola, Frost & Sullivan Research Director. “Protection plans provide a defined path for consumers to resolve their product issues by receiving assistance to repair or replace the covered product.”
Initially positioned as a value-added service (VAS), retail product protection plans have evolved as integral tools for retailers to enhance customer loyalty and generate incremental category sales. Consumers are attracted by the multiple benefits protection plans have to offer such as single source solution, quality care, and protection from unexpected costs. Hence, a well-structured retail product protection plan can help retailers improve customer satisfaction, increase store visits and ultimately revenue.
The emergence of ‘connected’ consumer electronics and appliances has also materialized as an important growth driver for the retail product protection industry. As products become ‘smarter’, post-sales technical support will be crucial to help customers troubleshoot device issues, reduce product returns, and optimize the overall customer experience.
Retailers should seek providers with progressive roadmaps that offer integrated and complete solutions to ensure a seamless customer experience. Furthermore, retailers should consider parameters such as product capabilities, customer support and service innovation, sales enablement and marketing capabilities, when selecting a retail product protection partner.
“While on the surface all product protection plans seem very much alike, they are clear differentiators when it comes to servicing customers,” noted Iadarola. “Retailers are encouraged to conduct a detailed analysis of the various retail product protection providers in order to select the right partner to help meet their growth objectives.”
Retail Product Protection Plans in the United States: A Market and Competitive Review is part of the Mobile & Wireless Communications (http://www.wireless.frost.com) Growth Partnership Service Program. Frost & Sullivan’s related studies include: Next Generation Mobile Protection Market Insight, An Insight into the U.S. Mobile Device Logistics Markets; Mobile Handset Protection, A Win-Win for Carriers and Consumers. All research included in subscriptions provide detailed market opportunities and industry trends evaluated following extensive interviews with market participants.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.
Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
- The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
- The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Contact Us: Start the discussion
Subscribe: Newsletter on “the next big thing”
Register: Gain access to visionary innovation
Retail Product Protection Plans in the United States: A Market and Competitive Overview
Contact:
Clarissa Castaneda
Corporate Communications – North America
P: 210.477.8481
E: clarissa.castaneda@frost.com
Twitter: @Stratecast / @FS_ITVision
LinkedIn: Future Growth Opportunities in ICT
Facebook: Frost & Sullivan
Frost & Sullivan: Big Data Evolution Fast-tracks the Development of Smart Buildings
– Increasing partnerships between data analytics and building technology providers highlight the immense value big data can bring
LONDON, Aug. 28, 2014 /PRNewswire/ — The convergence of next-generation IT solutions such as the Internet of Things (IoT), cloud computing, big data and data analytics will open up new business opportunities for both building technology and ICT companies. More importantly, these platforms are expected to become the pillars of smart building evolution in terms of technology, business value and customer satisfaction.
New analysis from Frost & Sullivan, Big Data as an Enabler for Smart Buildings, finds that urbanization, the connectivity and convergence of smart technologies, and communication between smart devices are the three big trends that will drive the development of the smart buildings industry.
“The ongoing convergence of operating technology and IT indicates that key technology advancements will gather pace in the fields of data analytics, cloud services and IoT,” said Frost & Sullivan Energy and Environmental Research Analyst Anirudh Bhaskaran. “Big data, especially, will emerge as a more valuable delivery model owing to affordable upfront costs and lower resource usage.”
In addition, big data provides an open platform that enables the integration of data from different systems. The technology’s scalability is another crucial benefit that will underpin its value in the smart building space.
The integration of ICT and building technologies to satisfy the technical demand for big data and analytics applications will lead to new partnerships between data analytic and building technology providers in the near future. Tier I building technology participants, in particular, will welcome strategic alliances with data analytic vendors.
“Local government focus on technology, policy, economy and infrastructure will lend further momentum to smart building initiatives and, gradually, lead to their evolution into smart cities in the next 10 to 15 years,” added Bhaskaran. “The BRIC countries – Brazil, Russia, India and China – are likely to invest strongly in smart buildings and smart cities due to expanding population, economic growth and rapid urbanization.”
As a result, organizations involved in both big data and building technologies will be at the frontline of the smart building space when the two industries merge into a single platform.
For more information on this research, please email Chiara Carella, Corporate Communications, at chiara.carella@frost.com.
Big Data as an Enabler for Smart Buildings is part of the Building Management Technologies(http://www.buildingtechnologies.frost.com) Growth Partnership Service program. This Market Insight discusses the mega trends driving big data in smart buildings as well as the ecosystem of next-generation information technology. Further, the Insight tracks the potential of big data and analytics as game changers in the smart buildings industry.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.
Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
- The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
- The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Contact Us: Start the discussion
Subscribe: Newsletter on “the next big thing”
Register: Gain access to visionary innovation
Contact:
Chiara Carella
Corporate Communications – Europe
P: +44 (0) 20 7343 8314
M: +44 (0) 753 3017689
E: chiara.carella@frost.com
Report-TCO Development Sees Progress and Remaining Hotspots in Socially Responsible Manufacturing Among IT Brands
STOCKHOLM, Aug. 28, 2014 /PRNewswire/ — A new report from TCO Development reveals some progress but also persistent problems among 17 major IT hardware brands working to comply with new socially responsible manufacturing requirements. The State of Socially Responsible Manufacturing in the IT Industry reviews brand efforts over a one-year period to meet new criteria in TCO Certified, the sustainability certification for IT products.
(Logo: http://photos.prnewswire.com/prnh/20120910/559379-a)
(Photo: http://photos.prnewswire.com/prnh/20140828/702915)
Progress was observed in three areas; brand responsibility for ethical treatment of manufacturing workers, establishing a structure for social responsibility work, and transparency between brands, manufacturers and other stakeholders.
However well known problems persist, including excessive overtime, insufficient health and safety routines, labor law violations and restrictions on worker rights to organize. 15 of the 17 brands showed non-conformities in one or more areas.
Initially introduced in 2009 and expanded in 2012, the criteria focus on brand compliance with ILO Core Conventions, the UN Convention on the Rights of the Child and labor and social protection laws in the country of manufacture.
Niclas Rydell, Product and Certification Director at TCO Development comments: “By adding social criteria to TCO Certified, we want to give buyers a way of identifying IT products that are sustainably and responsibly made. We’re also providing industry with a structure for measuring incremental improvements in social responsibility, treatment of workers and transparency with stakeholders.”
Compliance is verified by accredited third parties using a strict code of conduct, third party factory audits and corrective action plans. Factories and products are also subject to follow-up spot checks and audits. Rydell concludes: “Moving forward, continued brand engagement in follow-up and implementation of the code of conduct will be key to addressing identified hotspots and making further progress.”
About TCO Development
TCO Development advances sustainable IT and is the organisation behind TCO Certified, the third party sustainability certification for IT products. Professional IT purchasers worldwide choose TCO Certified products as part of their sustainable IT strategy. Products achieving TCO Certified meet a broad series of criteria to ensure that manufacturing, use and recycling is carried out with consideration for environmental, social and economic responsibility. TCO Certified is available for displays, notebooks, tablets, smartphones, desktops, all-in-one PCs, projectors and headsets. TCO Development is headquartered in Stockholm, Sweden, with regional presence in North America and Asia.
Contacts:
Niclas Rydell +46705889271
Niclas.rydell@tcodevelopment.com
Press: Anna Pramborg: +46706676404
Anna.pramborg@tcodevelopment.com
