Muang Thai Life Assurance Organized an honorary award ceremony “Muang Thai Life Assurance Hospital Awards 2022” aiming to raise the standard of service excellence in all dimensions To be number one in the hearts of important customers
Muang Thai Life Assurance Public Company Limited held an honorary award ceremony “Muang Thai Life Assurance Hospital Awards 2022”, in which the ceremony was honored by Dr. Suthiphon Taweechaikan, Secretary-General of the Insurance Commission (OIC). .) As Honorary President presided over the award ceremony for the contract hospitals To honor and praise the standards and determination to develop efficiency in all aspects of work. This leads to the delivery of excellent service in all dimensions. and creating satisfaction for important customers together with Mr. Santi Wiriya Rangsarit editor-in-chief Money and Banking Journal As a member of the Mass Communication Committee, Dr. Anuwat Supachutikul, an expert from the Institute for Healthcare Accreditation (Public Organization) Mrs. Wilasinee Puttikaran Directors of SCB Tech X Co., LTD. as Director of Services Mr. Phaothong Thongchua Advisor to Chief Executive Officer Environmental, Social and Governance (ESG), Muang Thai Life Assurance Public Company Limited, Ms. Chinta Srijintaungkun, Thailand Site Leader, Nielsen IQ (Thailand) Company Limited, together with Mr. Sara Lamsam, Chief Executive Officer, and Dr. Sutee Mokkawes. Managing Director of Muang Thai Life Assurance Public Company Limited attended the ceremony The event was held at Waldorf Astoria Bangkok.
Mr. Sara Lamsam, Chief Executive Officer of Muang Thai Life Assurance Public Company Limited, said that organizing the Muang Thai Life Assurance Hospital Awards 2022 project this time was considered the 7th time throughout the past year. The event was a great success. We have seen the commitment to all-round development of our contract hospitals. which is in accordance with the objectives of the project being held To develop cooperation between the company and 417 network hospitals nationwide. To raise the level of health protection services In order for important customers to receive excellent service with standards and achieve maximum satisfaction. This is in line with the strategy “Happiness Reinvented” because happiness is everything … create happiness in your own style with Muang Thai Life Assurance “that focuses on delivering happiness and smiles to stakeholders. along with strong and sustainable growth in all dimensions as a trusted partner in life and health that customers trust (No. 1 Most Trusted Life and Health Partner) with products, services and innovations that meet all consumer needs. Covering all genders and ages Every target group, every lifestyle and every role of life that has to be responsible. To create accessibility of life insurance for everyone (Democratizing Insurance)
The company focuses on operating through 4 key pillars, namely People, Preferred Partners, Customers, and Beyond Our Customers, as well as focusing on building good relationships together. between the insured, the hospital and the company, including cooperation in the development of new services and innovations to support and meet the needs of people who turn to focus and care In this regard, the awarding of the Muang Thai Life Assurance Hospital Awards 2022 to network hospitals which has excellent service standards and is accepted in service levels, divided into
The highest honor award
“The Pink Gold of Muang Thai Life Assurance Hospital Awards 2022” from the committee and the survey results of satisfaction with services in all aspects with the highest overall score.
Prizes for each side
Speed Award Quality and understand the needs of customers “Customer Centric Award” given to hospitals with vision. Customer-centered to create the best experience for customers
Medical management award “Commitment to Success Award” is given to hospitals that are committed to providing services and managing medical resources. for maximum benefit to customers
The Creativity and Innovation Award is awarded to hospitals with continuous creativity, new approaches and different ways. for maximum benefit to customers
Inter-Organizational Cooperation Award The “Collaboration Award” is given to hospitals whose work is a collaborative process. to achieve the goal meet customer needs
The “Caring Award” for Excellence in Caring is given to hospitals that provide care in service use and reduce customer wait times. in waiting to be discharged from the hospital on the day of returning home
For the criteria for considering the hospital that will receive the award It is evaluated from the information in 2 main parts, which are part 1. The accuracy and completeness of the service provided through various projects of the company and part 2. Customer satisfaction. The insured who uses services in the hospital The survey will be conducted by the world’s leading market research and assessment services firm. There are also qualified committees from various related fields. both medical Mass communication services and social and ethical aspects jointly determine the award for fairness and credibility
“Organizing the Muang Thai Life Assurance Hospital Awards 2022 project is something that we attach great importance to. Because it’s about creating the utmost benefit for customers. through collaboration with all network hospitals across the country in service medical care With the same goal to meet the best and best needs for both of our customers in an outside-in style that can reach customers in every journey as well. The results were reflected in the survey results from the real customer experience (User Experience). I would like to congratulate all hospitals who received this award. and thank you to all network hospitals across the country Whether large, medium, or small, join together to create satisfaction, impression, and create new service innovations to meet the needs of customers both now and in the future together,” Mr. Sara said.
List of award-winning hospitals
The highest honor award “The Pink Gold of Muang Thai Life Assurance Hospital Awards 2022”
is “Phayathai 1 Hospital”
Awards for speed, quality and understanding of customer needs “Customer Centric Award”
Large hospitals
No. 1 – Gold Award is Synphaet Hospital
No. 2 – Silver Award is Phyathai 3 Hospital
No. 3 – Bronze Award is Thonburi Hospital 1st
place for medium-sized hospitals
– Gold Award: Bangkok Hat Yai Hospital 2nd place – Silver Award for Samitivej Sriracha
Hospital 1st place – Gold Award: Phyathai 1 Hospital 2nd place – Silver Award: Srinakarin Hospital, Faculty of Medicine Khon Kaen University
3rd place – Bronze Award, namely Sikarin Hospital,
medium-sized hospital
No. 1 – Gold Award, namely Sripat Center Faculty of Medicine Chiang Mai University,
2nd place – Silver Award, Thai Nakarin Hospital,
3rd place – Bronze Award, Phyathai Sriracha Hospital,
initiative award, accepting new innovations “Creativity and Innovation Award”, 1st
large hospital
– Gold Award, including Bangkok Hospital
2nd place – Silver Award, Med Park Hospital
3rd place – Bronze Award, Samitivej Sukhumvit
Hospital 1st
place – Gold Award, Rajyindee Hospital
2nd place – Silver Award, Bangpakok 9 International Hospital
3rd place – Bronze Award: Pitsanuvej Hospital
Award for cooperation between organizations “Collaboration Award”
Large hospital
No. 1 – Gold Award is Bangkok Hospital
No. 2 – Silver Award is Phyathai 2 Hospital No. 3 – Bronze Award is
Paolo Phaholyothin
Hospital
Rinz Suvarnabhumi
2nd place – Silver Award, Phyathai Nawamin Hospital
3rd place – Bronze Award, Bangpakok 1 Hospital Award
for excellence in care “Caring Award” 1st place – Gold Award, including Bangkok Phuket Hospital 2nd place – Silver Award, namely TRPH Hospital
3rd place – Bronze Award, namely Bangpakok Samut Prakan
Hospital
1st place – Gold Award, namely Vejthani Hospital
2nd place – Silver Award, namely Bangkok Pattaya Hospital
3rd place – Bronze Award, namely Chiang Mai Ram Hospital .
Source: Thai News Agency
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