Bangkok: True Corporation is extending its gratitude to customers for their continued trust by offering compensation for a recent network failure. Both prepaid and postpaid customers are set to receive benefits as a token of appreciation and apology for the disruption experienced on May 22nd.
According to Thai News Agency, the network failure was an unforeseen event, and True's team worked diligently to restore services swiftly. To acknowledge the inconvenience caused and to show appreciation for customer loyalty, True is providing additional services. Prepaid customers will receive 10GB of free data and 100 minutes of free calls over three days, starting from June 15, 2025, without needing to opt-in for these benefits. Postpaid customers will benefit from a one-day discount on their service charges in the next billing cycle.
True Corporation has expressed its apologies for the inconvenience and reiterated its commitment to customer satisfaction. The company emphasized the importance of maintaining signal quality and assured customers of its dedication to service improvement. True thanked its executives and staff for their efforts in handling the situation and reaffirmed its resolve to enhance service quality continually.