NBTC Cracks Down on Call Center Gangs

Songkhla: Trairat leads a team of NBTC officials to the North, South and East to crack down on call centers, emphasizing that officials are doing it for the nation, joining forces with police and military officers to continue solving problems.

According to Thai News Agency, Mr. Trirat Viriyasirikul, Deputy Secretary-General and Acting Secretary-General of the National Broadcasting and Telecommunications Commission (NBTC), announced that NBTC, along with officers from the NBTC Region 4 Office and Technology Crime Investigation Division 5, conducted inspections of radio communication stations and telecommunications services in Songkhla Province. The inspections targeted two locations in Sadao District-Tambon Samnak Kham and Tambon Padang Besar-after receiving reports from police about suspects using mobile phone signals for fraudulent activities.

Mr. Trirat highlighted the ongoing efforts of the NBTC to monitor and inspect radio communication stations and telecommunications services across the country's borders. He stressed the importance of this mission, citing the significant threat posed by call center operations and technology crimes to both society and the national economy. Since May 2024, NBTC officers have been actively visiting various border areas, including Mae Sot and Mae Ramat Districts in Tak Province, Aranyaprathet District in Sa Kaeo Province, and several others, with Sadao District in Songkhla Province being the latest focus.

'Solving the problem of call center gangs is not easy, but I believe that going to the area will alleviate the problem and help people be aware of these dangers and not to believe people who call in various forms. I have emphasized this mission to the NBTC office staff that we must do it for the country. This is our duty,' Mr. Trirat stated.

During the field visit to Songkhla Province, four surveillance points were identified in Padang Besar Subdistrict, Sadao District. A building with a mobile phone signal pole was discovered approximately 2 km from the border, with its antenna directed towards Malaysia. Due to densely populated communities, the NBTC has instructed mobile phone service providers to adjust antenna directions and reduce transmission power to ensure signals remain within Thai borders. They have also mandated tests to confirm no signal crossover into neighboring countries while maintaining service quality within Thailand.

The NBTC plans to conduct parallel inspections, and if any signal crossover is detected, the current antenna will be dismantled and replaced with a small cell antenna to resolve the issue.