Bangkok: The Department of Land Transport has implemented stringent regulations to oversee public vehicles, emphasizing that passengers, including tourists, should not be exploited. The Department has issued a stern warning that violators will face severe penalties.
According to Thai News Agency, Mr. Sek Som Akraphan, Deputy Director-General and Spokesperson of the Department of Land Transport, highlighted the significance of the tourism industry in bolstering the national economy. He noted that Thailand attracts a substantial number of foreign visitors who frequently rely on public transportation. The quality of service provided by these transport systems significantly impacts Thailand's international image. Consequently, the Department has deployed land transport inspectors to monitor vehicle operators and drivers daily, ensuring they adhere strictly to legal standards and do not exploit tourists or the public. The inspectors also offer guidance and manage traffic, particularly in areas with frequent complaints such as shopping malls, Sanam Luang, Yaowarat, Suvarnabhumi and Don Mueang Airports, and the passenger terminal (Mo Chit).
The Department has also launched the 'Ratchaprasong Model' pilot project, collaborating with the Tourist Police Bureau, Lumpini Police Station, Pathum Wan District Office, and shopping centers in the Ratchaprasong area to enforce regulations rigorously. This area, known for its concentration of malls and tourists, has been targeted for special oversight. Statistics indicate that from October 1, 2024, to April 30, 2025, there were 3,960 arrests for violations such as refusing passengers, not using fare meters, and not adhering to agreed drop-off points. Additionally, there were 9,375 cases of fines issued following public complaints and inspections by the Department's Land Transport Inspection Division in Bangkok. Non-compliance with fines results in cases being escalated to the public prosecutor.
Mr. Akraphan further revealed that the Department has introduced a behavior points deduction system for public vehicle drivers to promote road transport safety and quality service for tourists and the public. Between October 1, 2024, and April 30, 2025, points were deducted for 2,032 offenses under the Motor Vehicle Act B.E. 2522, with licenses being revoked in 6 instances and suspended in 71 serious cases. In incidents involving airport service areas, the Department coordinates with airport authorities to immediately revoke service rights for offending drivers, permanently barring them from operating at the airport.