Bangkok: The Bank of Thailand and commercial banks are expediting procedures for freezing suspicious accounts to avoid affecting normal accounts. The Bank of Thailand (BOT), commercial banks, and police are working to speed up the process of freezing suspicious accounts to prevent them from affecting normal accounts, following a bank incident where accounts displayed negative balances and delayed account releases.
According to Thai News Agency, Ms. Darunee Saeju, Assistant Governor, Payment Systems Supervision and Financial Consumer Protection Group, Bank of Thailand (BOT), clarified the issue of customers affected by negative account balance display and delayed account freeze releases. Regarding negative account balances, the BOT has expedited its investigation with the relevant banks and found two causes: (1) On September 1, 2025, incomplete end-of-day deposit transaction data was updated, resulting in outdated balances in some accounts. The bank completed the correction on September 2, 2025. The BOT has instructed banks to provide assistance to all affected customers, including inspecting and following up on the banks to ensure measures are in place to prevent similar problems from occurring in the future. All banks have also been instructed to implement preventative measures.
Police officers notified banks to freeze suspicious accounts, but the balance in the accounts was less than the amount requested, resulting in the system displaying a negative balance. Each bank has different approaches to displaying this information. The BOT has instructed banks to expedite customer understanding.
Regarding the issue of seizing suspicious accounts to recover as much money as possible to victims, which may impact some individuals' transactions, the Bank of Thailand, commercial banks, and relevant law enforcement agencies are aware of the problem and are expediting the seizing and unfreezing process to effectively deal with fraudsters and provide care to victims without impacting normal users. This also includes faster account unfreezing, particularly in cases where innocent individuals are involved.
If citizens encounter problems using financial services and are not promptly addressed by financial institutions, they can contact the BoT Complaint Center at 1213. The BoT will expedite the investigation and resolution of the problem to the financial institution as quickly as possible.