Police open centers nationwide to receive reports of The Icon case

The Royal Thai Police opened a complaint center for The iCon Group cases nationwide today to facilitate victims and reduce the hassle of reporting the case without having to travel to the Consumer Protection Police Division. They also expect to punish officers who refuse to accept the report. Pol. Gen. Kittirat Panphet, Commissioner-General of the Royal Thai Police, chaired a meeting to follow up on the progress of the establishment of a complaint center in the The iCon Group case, which was attended by Pol. Lt. Gen. Akkaradej Pimolsri, Assistant Commissioner-General of the Royal Thai Police, Pol. Lt. Gen. Phisit Tanprasert, Commander of the Central Investigation Bureau, Pol. Lt. Gen. Nitithorn Chintanakan, Commissioner-General of the Central Investigation Bureau, Pol. Maj. Gen. Sophon Saraphat, Deputy Commissioner-General of the Central Investigation Bureau, Pol. Maj. Gen. Witthaya Sriprasertphap, Commander of the Consumer Protection Police Division, and relevant parties. The meeting was held at the Royal Thai Police Headquarters Meeting Room, 20th Floor, Building 1, Royal Thai Police Headquarters, and via teleconference from the Metropolitan Police Bureau and Provincial Police Regions 1-9. The National Police Chief has ordered the Metropolitan Police Bureau, Metropolitan Police Divisions 1-9 and Provincial Police Regions 1-9, to set up a complaint center for The iCon Group case, which has caused widespread public distress, to facilitate complaints from victims in the provinces without having to travel to the Consumer Protection Police Division (CPPD). Today marks the opening of the complaint center for The iCon Group case nationwide. For the said complaint center, the Superintendent (Investigation) and related investigators are assigned to take action by providing appropriate and sufficient investigators, which will not affect operations in the area. In addition, each unit must report the results of its daily operations to the Royal Thai Police. If it is found that there is a refusal to accept a complaint, the commanding officer must investigate and report the incident to the National Police Chief immediately. In addition, the public will be informed of the facilitation measures through various channels. In addition, the national police chief said that since the iCon Group case had a large number of victims who came to file complaints at the Consumer Protection Police Division, an average of 300-500 people per day, even though investigators were arranged to support the operation, it was still not consistent with the number of employees. Therefore, he ordered the opening of complaint centers for such cases nationwide, using the same model as the Consumer Protection Police Division in managing complaints. Then, it will be the Central Investigation Bureau's case management. From now on, this working guideline will be a model for case management and communication management if there are cases of this nature in the future. By opening this complaint center, the police will have a clear picture of how to manage compl aints, analyze, and manage cases to be faster. Source: Thai News Agency