Tag Archives: NET
Wanda Group Joins Forces with Baidu and Tencent to Establish World’s Biggest O2O E-commerce Company
SHENZHEN, China, August 29, 2014 /PRNewswire/ — Wanda Group, Baidu and Tencent announced today at a signing ceremony held in Shenzhen, that they will establish the “Wanda E-commerce Company”, a Hong Kong registered joint venture. The JV wil…
Frost & Sullivan: Colombian and Peruvian Contact Center Outsourcers Focus on the Americas
— Spain’s dwindling contribution to the offshoring segment has compelled market participants to alter their geographical strategy
BUENOS AIRES, Argentina, Aug. 29, 2014 /PRNewswire/ — A mix of quality and competitive costs ensured that the contact center outsourcing services markets in Colombia and Peru were among the most dynamic markets in Latin America up until last year. Since 2013, the market has lost some of its pace as competitive pressures have intensified with the entry of many participants. To navigate the transformed landscape, contact center outsourcing service providers will have to keep up with new entrants’ world-class practices, which have elevated quality standards in both countries.
Sebastian Menutti, ICT Industry Analyst, Frost & Sullivan
Photo – http://photos.prnewswire.com/prnh/20140828/141113
New analysis from Frost & Sullivan, Colombia and Peru Contact Center Outsourcing Services Markets 2014, finds that the Colombian market earned $1,045.6 million in 2013 and estimates this to reach $2,206.2 million in 2020. Peru’s market revenues stood at $385.4 million in 2013 and this is projected to go up to $647.3 million in 2020.
“In the Colombian contact center outsourcing services market, domestic business still accounts for more than 70 percent of the revenues. However, revenues from the offshoring segment are growing at a faster rate than those from domestic business as a result of multiple deals with the United States,” said Frost & Sullivan Information & Communication Technologies Industry Analyst Sebastian Menutti. “Meanwhile, in the Peruvian market, nearshoring from South American countries such as Argentina and Chile is bringing in new business.”
In 2013, Spain once again emerged as the main destination that offshored work to contact center outsourcing service providers in Colombia and Peru. Nevertheless, offshoring revenues generated from Spain in 2013 decreased in Peru and suffered from a growth slowdown in Colombia, owing to the recent Spanish economic crisis.
“Consequently, several Colombian and Peruvian contact center outsourcers were forced to refocus their business models and direct their commercial efforts either to domestic businesses in the high-performing local economies or businesses in other countries likely to avail offshoring services,” noted Menutti. “Prime targets for developing the offshoring segment have been South and North America, which are expected to become the dominant regions driving this segment by 2020.”
For more information on this study, please email Francesca Valente, Corporate Communications, at francesca.valente@frost.com.
Colombia and Peru Contact Center Outsourcing Services Markets 2014 is part of the Contact Centers & CRM (http://www.contactcenter.frost.com) Growth Partnership Service program. Frost & Sullivan’s related studies include: Latin American Contact Center Systems Market 2014, Brazilian BPO and Contact Center Outsourcing Services Market 2014, Argentine and Chilean Contact Center Outsourcing Services Markets, and Mexico and Central America and the Caribbean Contact Center Outsourcing Services Markets. All studies included in subscriptions provide detailed market opportunities and industry trends evaluated following extensive interviews with market participants.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.
Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
- The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
- The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Colombia and Peru Contact Center Outsourcing Services Markets 2014
NDB7-76
Contact:
Francesca Valente
Corporate Communications – Latin America
P: +54 11 4777 5300
F: +54 11 4777 5300
E: francesca.valente@frost.com
SEA-US: Global Consortium to Build Cable System Connecting Indonesia, the Philippines, and the United States
MANILA, Philippines, Aug. 29, 2014 /PRNewswire/ — A consortium of seven global telecommunications companies agreed today to cooperate in the construction and operation of a new submarine cable system that directly connects Southeast Asia and the United States with NEC Corporation as the system supplier. The Southeast Asia – United States “SEA-US” consortium consists of PT. Telekomunikasi Indonesia International (Telin), Globe Telecom, RAM Telecom International (RTI), Hawaiian Telcom, Teleguam Holdings (GTA), GTI Corporation (a member of the Globe Telecom group of companies) and Telkom USA.
“The SEA-US project is connected seamlessly with Telkom’s Domestic Backbone, and the cable will provide unmatched latency from Indonesia to the United States,” said Syarif Syarial Ahmad, President Director of Telin. “The project will also support Indonesia’s strong economic growth and its government’s Master Plan for Acceleration and Expansion of Indonesia’s Economic Development (MP3EI). We began pursuing SEA-US in 2013 and are very proud to be a part of this historic project that marks the first gateway from the east part of Indonesia to the world.”
In addition, Gil Genio, Chief Operating Officer for International and Business Markets of Globe Telecom, stated, “Our country has become the preferred destination for the outsourcing and offshoring industry, including major call centers, business process outsourcing providers, global financial institutions and a host of other multinationals that require very large bandwidth. We have also seen the explosion of the mobile Internet, enabling a new lifestyle for our mobile customers and businesses. The SEA-US project will enable Globe to meet tomorrow’s bandwidth needs, and is part of our effort to provide a great customer experience on their mobile and other devices, as well as add even more diverse options for companies to connect to the U.S.”
Russ Matulich, Chief Executive Officer of RTI, continued, “The SEA-US Cable will provide much needed Asia-US connectivity and will be the fastest cable connecting Southeast Asia with the United States. It provides essential route diversity from the North Pacific and taps into to the strong economic growth of more than 1.5 billion businesses and consumers who are internet savvy and data hungry.”
“Guam is a strategic location in the Pacific which allows GTA to successfully connect the Asia Pacific region to the United States. GTA’s expansive and redundant network enables secure interconnectivity to other cables, increasing Guam’s importance to future cable builds,” said Robert Haulbrook, CEO and President of GTA.
Eric Yeaman, President and Chief Executive Officer of Hawaiian Telcom, said that “Hawaiian Telcom’s participation in the SEA-US project strengthens Hawaii’s role as a key strategic hub for traffic diversity and redundancy between the US and Asia. Additionally, investing in the SEA-US system will allow Hawaiian Telcom to efficiently meet its internal long-term Trans-Pacific capacity needs, as our customers increasing demand for bandwidth continues to grow.”
The SEA-US submarine cable system links the five areas and territories of Manado (Indonesia), Davao (Philippines), Piti (Guam), Oahu (Hawaii, United States) and Los Angeles (California, United States). The system will be approximately 15,000 kilometers in length, avoiding earthquake prone areas in East Asia, and thereby helping to ensure stable connectivity.
When completed in the fourth quarter of 2016 at an approximate cost of US $250 million, the cable system will provide an additional 20Tb/s capacity, connecting Indonesia and the Philippines to the United States with state-of-the-art 100G technology. This capacity will cater to the exponential growth of bandwidth demand between both continents.
“Backed by more than 40 years of experience in constructing over 200,000 kilometers of submarine cable infrastructure, NEC is one of the world’s top vendors of submarine cable systems,” said Mr. Naoki Yoshida, General Manager at NEC’s Submarine Network Division. “The construction of this advanced system enables NEC to capitalize on its experience and contribute to worldwide communications by expanding connectivity and capacity to this increasingly important Trans-Pacific route.”
About Telin
PT. Telekomunikasi Indonesia International (Telin) is a subsidiary of PT. Telekomunikasi Indonesia, tbk, a state-owned telecommunication and network provider. Telin focuses as an international carrier services and strategic investment in international telecommunication business as well as serves as Telkom’s business arms in managing and developing its business lines abroad. With mission The World’s Hub for Telecommunication, Information, Media, Edutainment and Services (TIMES), currently Telin owns 8 subsidiaries namely Telin Singapore, Telin Hong-Kong, Telin Timor-Leste with its product called Telkomcel, Telkom Australia, Telin Malaysia, Telkom Macau, Telkom Taiwan, Telkom USA, and a branch in Myanmar. With the synergy of TelkomGroup compiled with reliable networks and infrastructures, enable Telin to provide high quality services that reaches all parts of the world.
For more information, please go to www.telin.co.id.
About Globe Telecom:
Globe Telecom, Inc. is a leading full service telecommunications company in the Philippines, serving the needs of consumers and businesses across an entire suite of products and services including mobile, fixed, broadband, data connections, internet and managed services. Its principals are Ayala Corporation and SingTel who are acknowledged industry leaders in the country and in the region.
For more information, visit www.globe.com.ph. Follow us on Twitter: http://twitter.com/talk2Globe and Facebook: http://facebook.com/GlobePH.
About RTI:
RAM Telecom International, Inc. (RTI) develops global telecom infrastructure and large-scale data connectivity in selected markets. RTI offers neutral services to telecommunications carrier, large multi-national enterprises, content providers, and government entities. RTI is headquartered in San Francisco, California.
For more information, please visit us at www.rticable.com.
About Hawaiian Telecom:
Hawaiian Telcom, headquartered in Honolulu, is Hawai’i’s leading provider of integrated communications, data center and entertainment solutions for business and residential customers. With roots in Hawai’i beginning in 1883, the Company offers a full range of services including voice, video, Internet, data solutions, managed services, data center services including colocation and virtual private cloud, and other cloud-based services, and wireless supported by the reach and reliability of its network and Hawai’i’s only 24/7 state-of-the-art network operations center. With employees statewide sharing a commitment to innovation and a passion for delivering superior service, Hawaiian Telcom provides an Always OnSM customer experience.
For more information, visit www.hawaiiantel.com.
About GTA:
GTA provides complete communications services in Guam. These include local and long-distance telephone service, wireless, DSL internet access, advanced digital television, or IPTV, and carrier-class data circuits. The company also operates a data center in Guam for offering business data storage and managed wide-area networking. Based in Tamuning, Guam, GTA is privately owned and locally managed.
About GTI Corporation:
GTI Corporation is doing business as GTI Telecom in the State of California. GTI is a wholly owned subsidiary of GTI Business Holdings, Inc., who in turn is a wholly owned subsidiary of Globe Telecom, Inc. GTI was granted a 214 license by the US Federal Communications Commission on February 2010 that authorizes GTI to engage in both wireless resale and facilities-based carrier services in the USA.
For more information, visit www.globemobile.us.
About Telkom USA:
Telekomunikasi Indonesia International (USA), Inc. (Telkom USA) was established on 11thDecember 2013. Located in California and becomes subsidiary with 100% of its shares owned by PT Telekomunikasi Indonesia International (Telin). Telkom USA performs telecommunications products, telecommunications services, Information Technology (IT), Information technology products and information technology services business.
About NEC Corporation:
NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world. By providing a combination of products and solutions that cross utilize the company’s experience and global resources, NEC’s advanced technologies meet the complex and ever-changing needs of its customers. NEC brings more than 100 years of expertise in technological innovation to empower people, businesses and society.
For more information, visit NEC at http://www.nec.com.
Frost & Sullivan: Big Data Evolution Fast-tracks the Development of Smart Buildings
– Increasing partnerships between data analytics and building technology providers highlight the immense value big data can bring
LONDON, Aug. 28, 2014 /PRNewswire/ — The convergence of next-generation IT solutions such as the Internet of Things (IoT), cloud computing, big data and data analytics will open up new business opportunities for both building technology and ICT companies. More importantly, these platforms are expected to become the pillars of smart building evolution in terms of technology, business value and customer satisfaction.
New analysis from Frost & Sullivan, Big Data as an Enabler for Smart Buildings, finds that urbanization, the connectivity and convergence of smart technologies, and communication between smart devices are the three big trends that will drive the development of the smart buildings industry.
“The ongoing convergence of operating technology and IT indicates that key technology advancements will gather pace in the fields of data analytics, cloud services and IoT,” said Frost & Sullivan Energy and Environmental Research Analyst Anirudh Bhaskaran. “Big data, especially, will emerge as a more valuable delivery model owing to affordable upfront costs and lower resource usage.”
In addition, big data provides an open platform that enables the integration of data from different systems. The technology’s scalability is another crucial benefit that will underpin its value in the smart building space.
The integration of ICT and building technologies to satisfy the technical demand for big data and analytics applications will lead to new partnerships between data analytic and building technology providers in the near future. Tier I building technology participants, in particular, will welcome strategic alliances with data analytic vendors.
“Local government focus on technology, policy, economy and infrastructure will lend further momentum to smart building initiatives and, gradually, lead to their evolution into smart cities in the next 10 to 15 years,” added Bhaskaran. “The BRIC countries – Brazil, Russia, India and China – are likely to invest strongly in smart buildings and smart cities due to expanding population, economic growth and rapid urbanization.”
As a result, organizations involved in both big data and building technologies will be at the frontline of the smart building space when the two industries merge into a single platform.
For more information on this research, please email Chiara Carella, Corporate Communications, at chiara.carella@frost.com.
Big Data as an Enabler for Smart Buildings is part of the Building Management Technologies(http://www.buildingtechnologies.frost.com) Growth Partnership Service program. This Market Insight discusses the mega trends driving big data in smart buildings as well as the ecosystem of next-generation information technology. Further, the Insight tracks the potential of big data and analytics as game changers in the smart buildings industry.
About Frost & Sullivan
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants.
Our “Growth Partnership” supports clients by addressing these opportunities and incorporating two key elements driving visionary innovation: The Integrated Value Proposition and The Partnership Infrastructure.
- The Integrated Value Proposition provides support to our clients throughout all phases of their journey to visionary innovation including: research, analysis, strategy, vision, innovation and implementation.
- The Partnership Infrastructure is entirely unique as it constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, career best practices as well as our global footprint of more than 40 offices.
For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Contact Us: Start the discussion
Subscribe: Newsletter on “the next big thing”
Register: Gain access to visionary innovation
Contact:
Chiara Carella
Corporate Communications – Europe
P: +44 (0) 20 7343 8314
M: +44 (0) 753 3017689
E: chiara.carella@frost.com
Thomson Reuters Collaborates with DataCite to Expand Discovery of Research Data
— Thomson Reuters Data Citation Index cooperation with DataCite guides industry to better discovery, attribution and connectivity to research
PHILADELPHIA, Aug. 28, 2014 /PRNewswire/ — The Intellectual Property & Science business of Thomson Reuters, the world’s leading source of intelligent information for businesses and professionals, today announced a collaboration with DataCite, a leading global nonprofit organization dedicated to enabling people to find, share, use, and cite data. The collaboration will promote the discovery of research data sets through the Data Citation Index(SM), a single-point solution providing access to quality research data sets from multi-disciplinary repositories around the world.
This collaboration will connect the Data Citation Index to high quality research data from repositories worldwide that work with DataCite. This will ensure that the valuable content that has been made citable by DataCite is globally discoverable, properly attributed and reusable by other researchers. As part of the Web of Science™ — the premier scientific search and discovery platform and industry authority in science, social science, and arts & humanities citation indexes — inclusion within the Data Citation Index will also further DataCite’s mission of increasing acceptance of research data as citable contributions to the scholarly record.
“We are excited to be working with Thomson Reuters to enhance the ways that people can find and use data,” said Adam Farquhar, president of DataCite. “With global research output rapidly increasing and citable datasets becoming legitimate contributions to the scholarly record, it is imperative that researchers around the globe can efficiently access, cite and measure data-intensive research.”
Since creating the Data Citation Index, Thomson Reuters has worked closely with global industry leaders to expand the breadth of research discovery by capturing bibliographic records and cited references for digital research, as well as literature describing research which cites or uses the data, stewarding the accurate identification, attribution and measurement of this growing body of scholarship. The Data Citation Index allows users to gain a comprehensive view of the genesis of research projects and influence the future paths they may take, while minimizing the duplication of work and speeding the scientific research process to keep pace with the changing global research landscape. Through linked content and summary information, this data is displayed within the broader context of the scholarly research ecosystem, enabling users to gain perspective that otherwise would be lost if viewed in isolation.
“We are pleased to be working with DataCite, a leader in providing persistent identifiers to high-value data, to improve access to datasets and accurate scholarly attribution,” said Gordon Macomber, managing director of Thomson Reuters IP & Science. “As the global output of scientific and scholarly research continues to rapidly grow, DataCite’s support of the Data Citation Index raises the importance of identifying prior research to enhance the scientific process.”
Learn more about the Data Citation Index and Web of Science.
DataCite
DataCite is a global nonprofit membership organization that aims to make research better by enabling people to find, share, use, and cite data through reliable, easy-to-use persistent data identification services underpinned by the DOI system. DataCite engages stakeholders including researchers, scholars, data centers, libraries, publishers and funders through advocacy, guidance and services. For more information, go to www.datacite.org.
Thomson Reuters
Thomson Reuters is the world’s leading source of intelligent information for businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization. Thomson Reuters shares are listed on the Toronto and New York Stock Exchanges. For more information, go to www.thomsonreuters.com.
CONTACT
Thomson Reuters
Jen Breen
+1.215.823.1791
Jennifer.breen@thomsonreuters.com
Molly Malone
+1.215.823.3702
Molly.malone@thomsonreuters.com
DataCite
Jan Brase
+49.15120417763
Jan.brase@datacite.org
