State-owned bank PT Bank Tabungan Negara (Persero) Tbk had officially obtained permit from the Financial Services Authority (OJK) for the online onboarding service to open accounts.
In a statement on Thursday, IT and Operations Director of BTN Andi Nirwoto noted that the service will complement various digital transformation products that BTN is developing as well as increase customer acquisition and e-channel users.
The online account opening feature will also become a gateway for various digital services that the bank is preparing.
“For us, becoming digital is obligatory in order to facilitate our customers to conduct banking transactions. Currently, we are designing various integrated digital services to offer a new experience to our customers,” Nirwoto noted.
The online account opening services will be integrated through both the bank’s website and the BTN mobile banking application.
A new account can also be opened in three easy and quick steps: access online onboarding menu, filling out the data and identity card, and conducting verification.
Meanwhile, in addition to preparing the online onboarding service to open an account, BTN is designing to enhance the online onboarding loan feature.
Through this feature, potential debtors can apply for Home Ownership Credit (KPR) with various digital solutions without having to visit BTN’s branch offices.
“This is done, so that the verification and SLA online submission process can be improved,” Nurwoto explained.
He also highlighted that thus far, BTN’s various digital services continued to show significant user growth.
The bank was recorded to own portals and applications, such as BTN Property, Rumah Murah BTN, and BTN Mobile Banking, including within it QRIS (Quick Response Code Indonesian Standard) and cardless withdrawal, as well as e-Mitra Bank BTN.
BTN is also planning to unveil several digital services: Smart Residence, Virtual Branch, New Internet Banking Business, EDC Platform, API Platform Management, Agen Batara or PPOB and the development of BTN Properti.
“All of this is part of the efforts to build a digital housing ecosystem, which of course, is done to facilitate customers,” Nirwoto said.
Source: Antara News