Daily Archives: May 23, 2019

Gainsight Unveils the Customer Cloud, the Future of Customer Success Technology

New Products Announced at Pulse 2019 to Drive Customer Success Across the Enterprise

SAN FRANCISCO, May 23, 2019 (GLOBE NEWSWIRE) — Today, Gainsight® launched the Customer Cloud —a first-of-its-kind solution for subscription businesses looking to adopt a customer-centric philosophy that enables them to retain customers while also driving company growth post-sale. According to the 2018 Subscription Economy Index report, subscription companies are growing five times faster than S&P and retail sales. The Gainsight Customer Cloud caters to these businesses by combining the company’s Customer Success and Product Experience products with three new product innovations to offer a powerful set of solutions for businesses to optimize their subscription strategies through technology.

“With the maturity of cloud technology and the subscription economy, customer expectations have drastically changed. Companies are struggling to leverage existing tools to satisfy the increasing demands of their customers and deliver true outcomes at scale,” said Nick Metha, Chief Executive Officer of Gainsight. “We believe the Customer Cloud not only fills an existing gap in most companies’ toolset but also shapes the future of customer success – allowing businesses to drive sustainable growth by strengthening long-term customer relationships over time.”

Introducing The Customer Cloud
The Customer Cloud is a suite of products designed to drive an exceptional post-sale experience. While each product offers a strong value proposition on its own, they are even more powerful when used together, providing companies with everything they need to turn their customers into their biggest growth engine. The five products that make up the Customer Cloud include:

  • NEW – Gainsight CDP (Customer Data Platform): Captures, transforms and analyzes a wide breadth of customer data and signals that are typically fragmented across disparate systems. It also enables IT leaders to model the complex nature of B2B subscription customer relationships and provide a single source of customer truth across their organization. Click here to learn more.
  • NEW – Gainsight CX (Customer Experience): Enables customer experience professionals to capture customer feedback, analyze signals beyond just survey data, close the loop with respondents, and uncover insights to proactively ensure customers have an exceptional experience. Click here to learn more.
  • Gainsight PX (Product Experience): Pairs deep SaaS product analytics with personalized in-app engagements to enable product leaders to deliver exceptional user experiences, continuously improve their offerings, and drive adoption of their most valuable features. Click here to learn more.
  • Gainsight CS (Customer Success): Enables companies to measure customer health across many dimensions, orchestrate the post-sale customer journey, and rally everyone in the company around driving the business outcomes that customers demand. Click here to learn more.

  • NEW – Gainsight RO (Revenue Optimization): Helps sales teams drive account renewals and expansion at scale. Predictive analytics identify a customer’s likelihood to renew and ripeness for expansion, while playbooks enable sales teams to streamline the renewal process and drive consistent and effective upsell and cross-sell motions. Click here to learn more.

Extending the Power of the Customer Cloud
To extend the power of the Gainsight CDP, and more easily connect to other Enterprise systems,  Gainsight is building a data ecosystem by partnering with strategic technology partners today and in the future.

  • Integrations: Certified partners and integrations including Tableau, Anaplan, G2, and FinancialForce, create a more seamless way to bring together different pieces companies are using to manage their customer programs, resulting in the most impactful results and faster time to value.
  • CRM Connectors: Instantly connect customer data from CRM systems with Gainsight to ensure customer-facing teams are working off the latest customer insight. Today, Gainsight connects with Salesforce and Microsoft Dynamics. Coming soon are connectors for SAP, Hubspot, and Oracle. Click here to learn more.

In addition to the Customer Cloud new product innovations, the company also introduced exciting new features and functionalities across Gainsight’s PX and CS products. For more details about the new and improved products, read The Guide to Gainsight’s Pulse 2019 Product Announcements.

For more information on Gainsight and the technologies included in the Customer Cloud solution visit www.gainsight.com.

About Gainsight®: Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. Companies that use Gainsight grow net retention by up to 33 percent. Learn how leading companies like Adobe, Box, GE Digital and Workday use Gainsight at www.gainsight.com.

Contact: press@gainsight.com

OmniComm Systems Successfully Launches Innovation Forum in Asia

FORT LAUDERDALE, Fla., May 23, 2019 (GLOBE NEWSWIRE) — New drug innovation, patient-centric eClinical solutions and the latest trends in pharmaceutical research topped the agenda at Innovation Forum Asia, an inaugural customer summit hosted by OmniComm Systems, Inc. (OTCQX: OMCM), a leading global provider of clinical data management technology. Co-hosted by Tri-I Biotech, the Shanghai-based event attracted a larger-than-anticipated crowd of attendees and speakers.

“This was a great event for OmniComm in China. I am so happy to see the rapid growth of OmniComm’s business in the region, and I want to thank Tri-I for its great partnership with us during the past four years,” said Feng Cheng, GM of OmniComm China. “OmniComm has the best EDC and early-phase systems for clinical research and will continue to expand its services and support capabilities to grow its business in China.”

Innovation Forum Asia drew a large crowd of representatives from nearly 50 life science organizations. During the two-day event, attendees heard presentations from thought leaders, academic researchers and OmniComm customers who have achieved significant gains in productivity, automation, data quality, operational efficiency and compliance in their conduct of clinical trials using OmniComm’s EDC products.

“We are very happy to be a partner of OmniComm and work with them to provide advanced clinical software to our customers in China,” said Michael Lee, founder and GM of Tri-I. “As a local company, we have a strong regional network, which helps OmniComm grow and support its business in China. Tri-I has a team of close to 20 people dedicated to OmniComm’s products. We provide expertise and high-quality services to customers.”

During the event, OmniComm featured several eClinical products, including TrialMaster® Version 5, Acuity Analytics, AutoEncoder, IRTMaster, TrialOne® and T1xpress.

“We thank our attendees, speakers and Tri-I for contributing to the success of our first-ever Innovation Forum in Asia. Our regional and global networking events are designed to provide a forum for our customers to discuss key industry topics, exchange thoughts and best practices, and to showcase OmniComm’s commitment to innovation and ongoing development in the clinical research industry,” said Stephen Johnson, president and CEO of OmniComm Systems.

About OmniComm Systems, Inc.

OmniComm Systems, Inc. is a leading strategic software solutions provider to the life sciences industry, offering eClinical solutions for clinical research. Visit www.omnicomm.com for more information.

Kuno van der Post
OmniComm Systems, Inc.

Lowered Return Expectations Among Several Trends Pointing to a Shift in Private Markets Due Diligence says New eVestment Survey

ATLANTA, May 23, 2019 (GLOBE NEWSWIRE) — Private markets funds have continued to rake in new commitments from institutional investors eager to diversify their portfolios and capture the returns private markets investments can offer. However, investors are now tempering their private markets return expectations. Coupled with other industry trends, this will have implications for private markets fundraising and due diligence according to a new eVestment report, produced in association with parent company Nasdaq.

The 2019 eVestment Private Markets Due Diligence Survey of institutional investors, consultants and private markets fund managers finds that 52% of investors expect returns in the space to decline in the future (page 16). Only 12% of investors expected private equity returns to increase, with the balance – 36% – expecting returns to stay about the same.

Forty-seven percent of investors surveyed expect to see lower returns in venture capital vs. just 16% of investors who expect returns to increase. And in real estate, 41% of investors expect to see lower returns vs. 14% who expect returns to increase.

Another interesting point from the report is the apparent mismatch between fund managers’ desire to find new investors and investors’ desire to reduce or keep stable the number of fund managers with which they work (page 18). In the survey, three out of four fund managers indicated they plan to increase their investor base, while three out of four investors indicated they actually plan to maintain or decrease the number of fund managers with which they work.

“Due diligence remains the foundation for investors looking to build a quality portfolio and generate above market returns,” said Graeme Faulds, Director of Product – Private Markets at eVestment. “With the majority of survey respondents’ outlook for returns to be flat at best, and a desire from investors to consolidate manager relationships, due diligence processes are only going to become more critical for both sides of the table. The need for fund managers and investors to embrace better data and technology to help them navigate this reality has never been more important.”

A few other interesting points from the 2019 report include:

  • Managers underestimate the level of importance of analytics investors are using to evaluate them. For example, when considering quantitative due diligence, 68% of investors rated loss ratios as very or extremely important, while only 32% of fund managers rated loss ratios similarly (page 22).
  • Forty-one percent of investors indicated they were very or extremely concerned with competition for deals, while only 25% of fund managers responded that they were very or extremely concerned about competition for deals (page 7).
  • Thirty-eight percent of investors responded that they were very or extremely concerned about private company valuations while only 23% of fund managers said they were very or extremely concerned about valuations (page 7).
  • The probability of a market correction was a top three concern for both fund managers and investors with close to two thirds of the view it was likely to occur within the next two years. (page 8).
  • ESG has been a hot topic for several years but use of ESG in evaluating private markets fund managers is not very important to most investors and consultants. Only 16% of investors and consultants surveyed said ESG at the firm level was very important in their evaluation of private markets managers and only 6% said it was very important at the underlying deal level. (page 28).

The survey of institutional investors, consultants and private markets fund managers was conducted in early 2019. Investors and consultants responding to the survey represent more than $765 billion in assets under management/assets under administration (AUM/AUA) and aggregated private markets AUM/AUA of more than $131 billion. Private markets fund managers responding to the survey manage more than $600 billion.

To download a full copy of the report, please click here.

About eVestment

eVestment, a Nasdaq company, provides institutional investment data, analytics and market intelligence covering public and private markets. Asset managers and general partners reach the institutional marketplace through our platform, while institutional investors and consultants rely on eVestment for manager due diligence, selection and monitoring. eVestment brings transparency and efficiency to the global institutional market, equipping managers, investors and consultants to make data-driven decisions, deploy their resources more productively and ultimately realize better outcomes.

Press Contact
Mark Scott
678 238 0761

AKWEL recognised by Jaguar Land Rover and General Motors

Thursday, 23 May 2019

AKWEL recognised by Jaguar Land Rover and General Motors

On Tuesday 14th May 2019, AKWEL received a “Silver Award” from Jaguar Land Rover during its annual Supplier Excellence Awards ceremony held in Coventry (UK). Only 15 suppliers out of 3500 around the world were recognised for their extraordinary contribution to Jaguar Land Rover’s business, cost transformation and operational delivery over the course of the last year. Ian Harnett, Jaguar Land Rover Director of Global Purchasing, commented: “This year, we have faced unprecedented challenges across our business. Despite this, we have continued to produce more desirable, more refined and better quality cars than ever before. We could not achieve this without the suppliers that underpin our business. Our annual Supplier Excellence Awards are an opportunity for us to celebrate the suppliers and the people who collectively have worked hard and diligently these past 12 months.

The same week, AKWEL was named a GM Supplier of the Year by General Motors during its 27th annual Supplier of the Year awards ceremony held Wednesday, May 15 in Detroit (USA). During the event, GM recognized its best suppliers from 15 countries that have consistently exceeded GM’s expectations. “We hold our suppliers to a high bar,” said Steve Kiefer, GM senior vice president, Global Purchasing and Supply Chain. “They went above and beyond to deliver the innovations and quality that will help us earn customers for life.

We are proud and honored to be recognized by our customers and we look forward to continuing our partnership with GM and JLR to help them manufacture more reliable, more environmentally-friendly autonomous and connected vehicles.

An independent, family-owned group listed on the Euronext Paris stock exchange, AKWEL is an equipment and systems manufacturer for the automotive and heavy goods industries, a specialist in fluid management and mechanisms, with leading industrial and technological expertise in applying and transforming materials (including plastics, rubber and metal) and mechatronics integration.

Operating in 20 countries on five continents, AKWEL employs approximately 12,000 people around the world.

Euronext Paris – Compartment B – ISIN: FR0000053027 – Reuters: AKW.PA – Bloomberg: AKW:FP